Terms & commercial commitments
A plain-language summary. The Subscription Agreement is the governing document and is shown to you in full before you sign anything.
The short version
- Individual accounts are month to month. Your first month is free, and you can stop at any time and pay nothing further. There is no term and no commitment.
- Team and Enterprise accounts carry a minimum term of 6 months, starting the day you subscribe. It is billed in monthly instalments — the monthly charge is how you pay, not how long you are committed.
- What you commit to on a team or company account is the plan's base fee only — not a seat count and not a minimum spend. Seats stay adjustable up and down throughout, and stop being charged from the next invoice.
The 6-month term (Team and Enterprise only)
This is the part of the agreement you cannot get out of early, so it is stated here rather than left to be discovered at the signature box:
- Cancelling during a term. You may stop using the service at any time and we confirm within one business day, but the monthly instalments of the base fee for the remainder of the term remain payable. Seats and add-ons stop being charged from the next invoice.
- One final invoice, not a surprise. If your subscription ends before your term does, the base fee for the remaining months becomes due as a single amount and we send one final invoice stating the months and the amount. Seats and add-ons are not included in it. You can either settle it, or resume your subscription — in which case we cancel that invoice entirely and you simply carry on paying monthly. We will not send the amount to collections, or charge interest on it, without giving you at least 30 days from that written notice to choose.
- Refunds. We do not refund partial months or the unused balance of a term. Two exceptions, and in both we refund every month you have paid for and not used, calculated by the day: if we make a material breaking change you do not accept, or if we terminate your account for a reason other than your breach of the acceptable-use section.
- Renewal. At the end of the term the subscription renews for a further 6-month term unless you tell us otherwise. To stop it renewing, email billing@volenti.ca at any time before the term ends; you keep the service to the end of the term you have paid for and are not charged again.
- Price changes never apply mid-term. We email you at least 30 days before a price change affects you, and the base fee recorded with your signature is the base fee for that whole term.
Individual accounts, precisely
If you are a single user on an individual plan rather than a team or company account: there is no term and no commitment. You are month to month, your first month is free, and you can stop at any time and pay nothing further. The 6-month term above applies only to team and company accounts.
Which terms apply to you
| Plan | Term | Cancelling |
|---|---|---|
| Individual | None — month to month, first month free | Stop at any time, pay nothing further |
| Team | 6 months on the base fee, billed monthly | Remaining base-fee instalments stay payable; seats stop at the next invoice |
| Enterprise | 6 months on the base fee, billed monthly | Remaining base-fee instalments stay payable; seats stop at the next invoice |
Your data, and privacy
The binding privacy commitments are section 4 of the Subscription Agreement, not a separate document. In summary: you own your data; we do not train on it, fine-tune on it, evaluate models on it, or sell it; each account's memory lives in PostgreSQL schemas belonging to that account alone; you can request a complete machine-readable export or permanent deletion at any time by emailing support@volenti.ca from an address on your account, and we do not charge for exports. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Privacy questions: privacy@volenti.ca.
We have not published a standalone privacy policy. We are
saying so rather than linking one that does not exist — until 2026-08-13 six pages on this site
linked /privacy and it returned 404. The agreement is written to be sufficient on
its own and states as much: the commitments in its section 4 are the binding ones, and if we
later publish a separate privacy policy it explains our practices in more detail without
reducing anything promised there.
Reading the full agreement
The complete Subscription Agreement is displayed in full on the subscribe page before you sign, and you must scroll to the end of it before the signature control is enabled. It is not a link you are trusted to have followed. After signing, the exact text you accepted — not the current version, the one you accepted — is stored immutably and is available any time from the Agreements tab of your tenant console.
Want to read it before starting a subscription? Email legal@volenti.ca and we will send the current version.
Billing and cancellation: billing@volenti.ca · Security: security@volenti.ca · Privacy: privacy@volenti.ca